Buzz in the City App Privacy Policy

This privacy policy applies to the Buzz in the City app, owned by Farleigh Hospice but developed by Haywyre LLP.
Haywyre LLP now acts as the data processor for the app. It explains how we collect, use, and protect your personal data.

Key Points:

  • Farleigh Hospice owns the Buzz in the City app. Haywyre LLP developed the app and now acts as the data processor.
  • We collect data to improve the app and understand user behaviour.
  • We will never sell or share your data with third parties for marketing purposes.
  • You have the right to access, correct, erase, or restrict processing of your data.

1. Who we are and what data we collect

Farleigh Hospice, the data controller, is responsible for your information. Haywyre LLP acts as the data processor and collects:

  • Contact information (email address)
  • Device data (device type, app store used)
  • App usage data (how you use the app)

We do not collect:

  • Special categories of data (race, religion, health)
  • Criminal offense data

2. How we use your data

We use your data to:

  • Improve the app and user experience
    Analyze app usage
    We rely on legitimate interests to process your data, except for marketing communications, where we will ask for your consent.

3. Sharing your data

We may share your data with:

  • Haywyre LLP (data processor) to provide app support and development services.
  • Service providers who help us run the app (located in the UK or EU)
  • Professional advisors (lawyers, accountants)
  • Government authorities (if required by law)

4. International Transfers

We do not transfer your data outside of the UK or the European Economic Area (EEA).

5. Data Security

Both Farleigh Hospice and Haywyre LLP have security measures in place to protect your data from unauthorized access, use, or disclosure.

6. Data Retention

We keep your data for 2 years.  You can request to erase your data at any time (see Your Legal Rights below).

7. Your Legal Rights

You have the right to:

  • Access your data
  • Correct your data
  • Erase your data
  • Restrict processing of your data
  • Request transfer of your data
  • Withdraw consent for marketing communications
  • You can contact Farleigh Hospice. to exercise any of these rights.

8. Contact Us

For questions about your data or to exercise your rights, please contact our Data Protection Manager at communications@farleighhospice.org.

For issues regarding app functionality or support, please contact Haywyre LLP through the app’s built-in support channels.

9. Changes to this Policy

We may update this policy from time to time